Policies & FAQs

Welcome to Let's Sip Juices. We've gathered our most frequently requested information in one place to help make your shopping experience simple and enjoyable.

Contact Information

If you have questions about your order, shipping, products, or policies, please contact us:

letssipjuices@gmail.com

Let's Sip Juices
2920 West Broad Street #91
Richmond, VA 23230

Shipping Information

Processing Time

All orders are freshly prepared and typically processed within 2–3 business days.

Orders are not shipped on weekends or holidays.

During periods of high demand, processing times may be slightly extended. If a significant delay occurs, we will contact you using the email address or phone number provided with your order.

Shipping Rates

Shipping costs are calculated automatically during checkout based on your delivery location and selected shipping method.

Delivery Information

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please allow up to 24 hours for tracking updates to become available.

Shipping Restrictions

At this time, Let's Sip Juices does not ship to:

  • P.O. Boxes

  • APO/FPO addresses

Delays & Carrier Responsibility

While we work hard to ensure timely delivery, shipping delays may occasionally occur due to carrier operations, weather conditions, or other factors outside of our control.

Once an order has been transferred to the shipping carrier, delivery timing becomes the responsibility of the carrier.

Damaged Orders

If your order arrives damaged, please email us at:

letssipjuices@gmail.com

Include:

  • Your order number

  • Photos of the damaged items

  • Photos of the packaging

Please retain all packaging materials until your claim has been reviewed.

Questions?

For any shipping-related questions, please contact:

letssipjuices@gmail.com

Please include your order number in the subject line whenever possible.

Returns, Refunds & Order Policies

Satisfaction Guarantee

At Let's Sip Juices, customer satisfaction is important to us. Because our products are made fresh and are perishable food items, all sales are final and returns are not accepted.

If you experience an issue with your order, please contact us at:

letssipjuices@gmail.com

Please include your order number in the subject line so we can assist you as quickly as possible.

Damaged Orders

If your order arrives damaged, please email photos of the damaged items and packaging to letssipjuices@gmail.com.

Photos must clearly show the damaged product(s) to be eligible for review. Approved claims may receive a replacement, store credit, partial refund, or full refund at the discretion of Let's Sip Juices.

Shipping Orders

Once an order has been shipped and transferred to USPS, UPS, or another shipping carrier, delivery timelines are outside of our control.

Please note:

  • Shipping orders cannot be canceled, modified, or refunded once they have been placed.

  • Let's Sip Juices is not responsible for delays caused by shipping carriers.

  • We cannot guarantee delivery by a specific date.

Delivery Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

Let's Sip Juices is not responsible for orders shipped to incorrect addresses provided by the customer. Orders shipped to an incorrect address may not be eligible for replacement or refund.

Product Handling

Our juices are perishable and should be refrigerated immediately upon delivery.

Let's Sip Juices is not responsible for products that become damaged, spoiled, or compromised due to being left unrefrigerated, left outdoors for extended periods, or otherwise improperly stored after delivery.

Local Orders

Because our juices are made fresh to order, local orders may be canceled or modified up to 24 hours before the scheduled delivery or pickup date.

Orders canceled within the required notice period will receive a full refund.

Orders canceled less than 24 hours before the scheduled delivery or pickup date are not eligible for a refund.

Gift Cards

Gift card purchases are non-refundable and cannot be exchanged for cash.

Product Care & Storage

  • Refrigerate all juices immediately upon delivery.
  • Keep products stored at the recommended temperature.
  • Consume products within the freshness window listed on the bottle or packaging.
  • Do not leave juices unrefrigerated for extended periods.
  • Product quality may be affected by improper storage after delivery.

Privacy Policy

Last Updated: May 2026

At Let's Sip Juices, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, place an order, subscribe to communications, or interact with our brand.

Information We Collect

When you use our website, we may collect the following information:

Information You Provide

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details
  • Customer service communications

Information Collected Automatically

  • IP address
  • Browser type
  • Device information
  • Website activity and pages visited
  • Referral sources
  • Cookie and analytics information

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Arrange shipping and delivery
  • Provide customer support
  • Communicate order updates and tracking information
  • Respond to questions and requests
  • Improve our website and customer experience
  • Send promotional emails, newsletters, wellness updates, and special offers (when you opt in)
  • Prevent fraud and maintain website security

Sharing Your Information

Let's Sip Juices does not sell, rent, or trade customer information.

We may share information with trusted service providers that help us operate our business, including:

  • Shopify
  • Payment processors
  • Shipping carriers
  • Email marketing providers
  • SMS marketing providers

These providers only receive the information necessary to perform their services.

Email & SMS Communications

By subscribing to our email list or SMS notifications, you agree to receive communications regarding:

  • New product launches
  • Wellness tips
  • Seasonal offerings
  • Promotions and special events
  • Company updates

You may unsubscribe at any time by using the unsubscribe link included in emails or by replying STOP to SMS messages.

Cookies & Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience, remember preferences, and analyze website traffic.

Cookies help us understand how visitors interact with our website so we can continue improving our products and services.

Most browsers allow you to manage cookie preferences through browser settings.

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can remove it promptly.

Data Security

We take reasonable precautions to protect your personal information and maintain secure systems for processing orders and customer communications.

While we strive to protect your information, no online transmission or storage system can be guaranteed to be 100% secure.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions regarding this Privacy Policy, please contact us:

Let's Sip Juices
2920 West Broad Street #91
Richmond, VA 23230

Email: letssipjuices@gmail.com

Terms of Service

Last Updated: May 2026

Welcome to Let's Sip Juices. By using our website and placing an order, you agree to the following Terms of Service.

Ordering

By placing an order with Let's Sip Juices, you confirm that all information provided during checkout is accurate and complete.

We reserve the right to refuse, limit, or cancel orders at our discretion, including orders suspected of fraud, abuse, or unauthorized resale.

Products & Availability

All products are subject to availability.

Because our juices, wellness shots, and sea moss products are handcrafted and made in small batches, availability may change without notice.

We reserve the right to discontinue or modify products, pricing, packaging, or offerings at any time.

Pricing

Prices displayed on our website are subject to change without notice.

Shipping charges, taxes, and applicable fees are calculated at checkout.

Product Information

We make every effort to accurately display product descriptions, ingredients, and images.

Because natural ingredients vary by season and supplier, slight differences in color, texture, or appearance may occur.

Shipping & Delivery

Shipping and delivery are governed by our Shipping Policy.

Once an order has been transferred to the shipping carrier, delivery timing is outside of our control.

Customers are responsible for providing accurate shipping information at checkout.

Returns & Refunds

Returns, refunds, cancellations, and damaged order claims are governed by our Refund Policy.

Please review that policy before placing your order.

Website Use

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to interfere with website functionality or security
  • Submit false information
  • Copy or reproduce website content without permission
  • Misuse customer, business, or company information

Intellectual Property

All website content, including logos, images, product names, graphics, text, and branding, is the property of Let's Sip Juices and may not be copied, reproduced, or used without written permission.

Limitation of Liability

Let's Sip Juices is not liable for indirect, incidental, or consequential damages resulting from the use of our website, products, or services.

Our liability shall not exceed the amount paid for the product purchased.

Privacy

Your use of this website is also governed by our Privacy Policy.

Changes to These Terms

We reserve the right to update these Terms of Service at any time.

Changes become effective upon posting to this page.

Contact Us

Questions regarding these Terms of Service may be directed to:

Let's Sip Juices LLC
2920 West Broad Street #91
Richmond, VA 23230

Email: letssipjuices@gmail.com

Phone: (804) 404-5950

Frequently Asked Questions

How long do juices stay fresh?

Freshness varies by product. Please refer to the product label and store all juices refrigerated immediately upon delivery.

Do you offer local pickup?

Yes. Local pickup and delivery options may be available based on your location and order selection.

Do you ship nationwide?

Yes. Let's Sip Juices proudly ships nationwide throughout the United States.

How should I store my juices?

All juices should be refrigerated immediately upon delivery and kept cold until consumed.

What if my order arrives damaged?

Please email photos of the damaged product, packaging, and your order number to letssipjuices@gmail.com so our team can review your claim.